Customs Duties
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How are US DDP fees charged?
The DDP pricing model was updated on March 10, 2026. The previous fixed 15% fee has been removed. Under the new model, the DDP fee is calculated as: base…
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What is SST? Is SST mandatory?
In accordance with relevant Malaysian government regulations, certain imported goods shipped to Malaysia are subject to SST (Sales & Service Tax). Tax Rat…
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What should I do if I was charged SST twice (once by Doorzo and again by the logistics provider)?
If you have been charged SST repeatedly, please provide the following documents to our customer service for verification: A screenshot or PDF from the loc…
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Will purchased items be charged customs duties?
When sending packages to different countries, it's important to be aware that customs duties might apply depending on the destination country's regulation…