Shipping-Related After-Sales Issues
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My package arrived with obvious damage. What should I do?
If your package is significantly damaged, please contact the local logistics provider directly to obtain a damage report. When opening the package, record…
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The delivery has exceeded the usual shipping time, and I still haven’t received my package. How can I check its status?
If your package has exceeded the normal shipping time and you have not received it, we recommend first contacting the local logistics provider to confirm…
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After applying for a package investigation, how long will it take to get the result? Can I receive full compensation?
Different logistics providers have different processing times. International investigations typically take 1–3 months. If it is determined that the packag…