Refunds

• Why does the order status show as refunded, but I haven’t received the money yet?

  If you paid by credit card, the refund processing time may vary depending on your bank's policy. Some banks may require additional processing time, and th…

• Why was I charged even though I didn’t make any transaction at that time?

  We use a credit card pre-authorization system. When you make a payment, the system temporarily freezes the order amount rather than charging it immediatel…