I want to buy high-value cards, luxury clothes, shoes and bags. Are the items guaranteed to be authentic? How can I ensure more protection?
As a purchasing platform, Doorzo assists you in buying designated items but does not have the ability or obligation to authenticate items, and therefore cannot guarantee whether a product is genuine. Please carefully review the product information before placing your order.
You can also take the following measures to enhance authenticity assurance:
1. Choose sellers or stores with stricter item verification during purchase, such as Rakuten, Amazon Japan official stores, or official sites like AmiAmi and Pokémon Center.
2. Some items on Mercari and JDirectItems Auction support an additional Authentication Service, allowing purchased items to be verified.
3.Use the Pre-Storage Photo Service, which provides photos of your item upon arrival at the warehouse. You can verify the product with these photos and exercise your right to submit a claim if necessary.
If your issue has not been resolved, please click the customer ticket button below to contact us.