Other Services

Consolidation Related

• How long does order consolidation usually take?
• Can I cancel a consolidation request after submitting it?
• What does “Keep Seller’s Original Shipping Box/Bag/Envelope” mean on the international shipping selection page?
• If you select "Remove/Replace Seller's Original Shipping Box" when creating a shipment, our warehouse may remove or replace the outer shipping box used by the seller to send the item.
• I requested package consolidation. Will the package definitely become lighter after consolidation?

Service-Related Issues

• What should I do if I want to verify the item’s photos?
• Why was my item inspection service canceled?
• I’m worried my gaming console or camera might not work. How can I check for issues as soon as possible?
• I want to buy high-value cards, luxury clothes, shoes and bags. Are the items guaranteed to be authentic? How can I ensure more protection?
• I have many items and want to ship them together to save on shipping. How should I do this?

More

Group Order

• What fees does the group leader need to pay?
• What should I do if the conditions are met or I want to close the group order early?
• When does the group leader need to pay the shipping fee after ending the group order?
• How can I join a group order? Are there any restrictions?
• As a group member, what fees do I need to pay to have my items shipped?

More