Why does the order status show as refunded, but I haven’t received the money yet?
If you paid by credit card, the refund processing time may vary depending on your bank's policy. Some banks may require additional processing time, and the refund may be reflected in your next billing cycle. We are unable to guarantee the exact arrival time, so please wait patiently and monitor your bank's refund notifications.
For transactions processed under a pre-authorization payment method, the system may temporarily hold the total amount of your order after payment. If part of the order is canceled or refunded, the relevant amount will be automatically released by your bank.
Please check your bank transaction records to confirm whether the actual charged amount matches the successfully purchased items. If the full amount still appears to be on hold, the release process may take several business days to complete. Thank you for your patience.
If your issue has not been resolved, please click the customer ticket button below to contact us.