The delivery has exceeded the usual shipping time, and I still haven’t received my package. How can I check its status?
If your package has exceeded the normal shipping time and you have not received it, we recommend first contacting the local logistics provider to confirm the latest status of your package.
If the carrier confirms that the package has been lost, please obtain an official loss certificate and contact Doorzo customer support. We will assist you in coordinating with the carrier and submitting an investigation request.
If your issue has not been resolved, please click the customer ticket button below to contact us.