What should I do if I was charged SST twice (once by Doorzo and again by the logistics provider)?
If you have been charged SST repeatedly, please provide the following documents to our customer service for verification:
- A screenshot or PDF from the local courier showing the SST charge
- A screenshot of your SST payment, clearly showing the amount, tracking number, and recipient details.
- Clear photos of the shipping label and all six sides of the package
Once we have verified the information, we will process your refund.
If your issue has not been resolved, please click the customer ticket button below to contact us.