Consolidation Related

• How long does order consolidation usually take?

  Consolidations are handled in the order received, and the current estimated processing time is around 3–5 business days.

• Can I cancel a consolidation request after submitting it?

  You can cancel the consolidation request by yourself within 12 hours after submission. If more than 12 hours have passed, please contact customer support…

• What does “Keep Seller’s Original Shipping Box/Bag/Envelope” mean on the international shipping selection page?

  "Keep Seller's Original Shipping Box/Bag/Envelope" means that we will keep the original shipping packaging used by the seller, such as the box, bag, or en…

• If you select "Remove/Replace Seller's Original Shipping Box" when creating a shipment, our warehouse may remove or replace the outer shipping box used by the seller to send the item.

  Please rest assured that unless the seller used the product's original packaging itself as the shipping box, we will not remove the product's original pac…

• I requested package consolidation. Will the package definitely become lighter after consolidation?

  The weight displayed when requesting package consolidation is an estimated weight / volumetric weight for reference only and is not the final shipping wei…