Service-Related Issues
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What should I do if I want to verify the item’s photos?
You can choose the pre-storage photo service to verify the condition of your item upon arrival at the warehouse. If you find that the item does not match…
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Why was my item inspection service canceled?
There are multiple reasons why the item inspection service may be canceled. If you are concerned about the service being canceled, we recommend choosing t…
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I’m worried my gaming console or camera might not work. How can I check for issues as soon as possible?
You can choose our "Eletronic check" service, which provides specific functionality checks for electronic devices such as game consoles and cameras. For d…
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I want to buy high-value cards, luxury clothes, shoes and bags. Are the items guaranteed to be authentic? How can I ensure more protection?
As a purchasing platform, Doorzo assists you in buying designated items but does not have the ability or obligation to authenticate items, and therefore c…
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I have many items and want to ship them together to save on shipping. How should I do this?
If you wish to send multiple orders in an international package, we recommend using Consolidation Service. Once all the items you want to consolidate have…
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I’m worried my package might be damaged during shipping. How can I better protect my items?
When selecting international shipping, you can choose the protective packaging service to protect your item from damage during transit. If you have any sp…
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I want to buy fragile items such as ceramics, glass, CDs, or paper. If they are damaged during shipping, can I receive compensation?
Doorzo does not recommend purchasing fragile items such as glass, ceramics, or picture frames, as these items are not covered by Doorzo’s partnered logist…
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How can I request custom reinforcement or Partial Item Disposal after my item arrives at the warehouse?
Once your item has arrived at the warehouse, go to Account > My Order > select the relevant order > Optional Services to choose the service you need. If y…