International Shipping
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Can my package be shipped to my country? What shipping methods are available?
We offer a variety of shipping methods, including Japan Post (EMS, Air packet, Airmail, Surface Mail), ECMS, Doorzo Air, DHL, and FedEx. To see which ship…
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My package has arrived in my country, but it hasn’t cleared customs or been delivered yet. What should I do?
The package has arrived in your country‘s region and has been handed over to your local logistics company. Please contact your local logistic company for…
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My package is stuck at “Dispatched from International Exchange Bureau” with no updates. When will it be delivered?
After the package is shipped from Japan, the tracking status may remain unchanged until it is received and processed by the destination postal service or…
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The item shows as shipped, but the tracking information hasn’t updated. What should I do?
Once the package has been handed over to the shipping company, it usually takes 1–3 business days for the tracking information to be updated. We kindly as…
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My item is not an air-restricted product but was marked as air-restricted. What should I do?
Please wait until the order status changes to "Select International Shipping", then clicking "Apply for lifting air restriction" on the logistics selectio…
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I want to ship an item containing a battery. Can I use air shipping?
Here is a summary of the lithium battery restrictions for each logistics option: 1. Japan Post (EMS, Air packet, Airmail, Surface Mail)/ DHL - Only 2 item…
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Can I change shipping method?
If you wish to change the shipping method, please contact customer service as soon as possible to confirm the details of your order. We cannot guarantee t…
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My package was marked as returned. What should I do?
If your package is already in the process of being returned, please kindly wait for it to arrive back at the warehouse. Once it has been returned, you wil…
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If my package is returned, can I get a refund? Do I need to pay again to reship?
If your package has been returned, please take note of the following important points: 1. All return shipping costs must be covered by the customer. For p…
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I want to ship skis or large car parts. Can these be shipped? How much is the shipping fee?
Shipping options for large items are limited, and international shipping fees can be high, often ranging from 50,000 yen to 200,000 yen or even more. Plea…