International Shipping & Shipping Fees

Domestic Shipping Fees (Japan)

• What is a shipping fee difference?

International Shipping Fees

• How is international shipping charged?
• What does international shipping fee difference mean?
• When will the international shipping fee difference be refunded?
• How is volumetric weight calculated?

International Shipping

• Can my package be shipped to my country? What shipping methods are available?
• My package has arrived in my country, but it hasn’t cleared customs or been delivered yet. What should I do?
• My package is stuck at “Dispatched from International Exchange Bureau” with no updates. When will it be delivered?
• The item shows as shipped, but the tracking information hasn’t updated. What should I do?
• My item is not an air-restricted product but was marked as air-restricted. What should I do?

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Prohibited Items

• Which items cannot be purchased through the proxy service?
• Can I purchase perfume?
• Can I purchase Bluetooth headphones, power banks, standalone batteries, or meat products?
• Can I purchase refrigerated or frozen food?