Purchase Process / Order Status

• How do I purchase items on Doorzo? What is the process?

  Shopping with Doorzo is simple. The process is as follows: ① Select an item and make payment Search for and select your desired item on Doorzo. After conf…

• Doorzo's Business Hours (JST)

  Doorzo's customer service, order processing, and warehouse business hours (Japan Time) are as follows: Customer Service : Monday to Friday 10:30–18:30 (On…

• Has my order been successfully purchased?

  After a successful purchase, the order status will be updated to “Purchase/ Arriving.” Manual order processing is available daily from 10:00 to 19:00 (JST…

• After the seller ships, how long will it take for the item to reach the Doorzo warehouse?

  The estimated domestic shipping times within Japan are as follows: Non-remote areas: Typically 2–10 days for delivery Remote areas (e.g., Hokkaido, Okinaw…

• Is it possible to order the item myself and have it shipped through your warehouse?

  Doorzo does not provide a “forwarding only” service. If you wish to have your items shipped through our company, please make sure to place your order thro…

• Can my items be shipped to a Japanese address?

  Doorzo is a proxy shopping service based in Japan, and we do not support shipping orders to addresses within Japan.

• Is it possible to pick up the item directly at the Doorzo warehouse?

  Doorzo does not offer in-person pickup or face-to-face delivery. All orders must be delivered via international shipping.

• Which online stores does Doorzo provide proxy shopping services for?

  Doorzo offers one-stop proxy shopping services for various e-commerce websites, like Mercari, Rakuten Rakuma, Amazon Japan, Surugaya, Sofmap, amiami, and…

• Is there a proxy purchase fee with Doorzo?

  Yes, when you make a purchase through Doorzo,a proxy purchase fee applies. You can find the specific cost for this fee in the item details.

• Can I receive product bonuses when making a purchase?

  If your purchase meets the seller’s eligibility requirements, a bonus item may be included. However, since each seller applies their own criteria, the bon…