Orders & Purchases

Purchase Process / Order Status

• How do I purchase items on Doorzo? What is the process?
• Doorzo's Business Hours (JST)
• Has my order been successfully purchased?
• My order has been stuck at “Paid/Processing.” What should I do?
• After the seller ships, how long will it take for the item to reach the Doorzo warehouse?

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Coupons

• What should I do if I cannot use a coupon?
• Will my coupon be returned if my order is refunded?

Mercari

• When will the Mercari seller ship the item? How long do I have to wait before I can request a refund?
• The seller requires a message before purchase. Can you help me leave the message?

Mercari Auction

• Does Mercari auction support using limit for bidding?
• Can I cancel after placing a Mercari bid?

JDirectItems Auction

• How can I get my JDirectItems Auction limit refunded?
• Why was the limit automatically returned even though I didn’t apply for a refund?
• Why is my JDirectItems Auction order not showing in the 【My order】?
• When will the JDirectItems Auction seller ship the item?
• Can I cancel after JDirectItems Auction placing a bid?

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Rakuten Rakuma

• Why does my Rakuma order remain “Paid / Processing” instead of updating to “Purchased / Arriving”?

Bunjang

• What is Bunjang? How do I use Doorzo’s Bunjang proxy shopping service?

Messages & Comments

• I want to buy different items from the same seller. Can I leave a message for the seller to create a single listing?
• The seller said there is a discount for buying multiple items. Can you help me leave a message to ask?
• How can I leave a message for the seller?

Storage Period & Fees

• How long can items stay in storage after arriving at the warehouse?
• How long can Bunjang items be stored after they arrive at the warehouse?
• How do I pay for storage fees?

Doorzo Authenticate

• Can I use Doorzo Authentication Service?
• What if an item is authenticated as fake?
• How can I apply for an Authentication Certificate from Doorzo Authenticate, and how much does it cost?

No Empty Box / Precise Weight

• Is my package eligible for No Empty Box Service or Precise Weight Service?
• What should I do if I received an empty package?
• What should I do if the received package weight does not match the outbound weight?

Anybuy

• How long does it take to process an AnyBuy application?
• How much is the AnyBuy service fee?
• Can I use coupons for AnyBuy?

Kuji

• What is Kuji and how do I participate?