JDirectItems Auction

• How can I get my JDirectItems Auction limit refunded?

  If you would like to refund your JDirectltems Auction limit, please go to the JDirectltems Auction -【My Balance】-【Refund】 to proceed. We recommend careful…

• Why was the limit automatically returned even though I didn’t apply for a refund?

  If your JDirectItems Auction limit exceeds the refund time limit, manual refunds cannot be processed. To prevent this, the system will automatically refun…

• Why is my JDirectItems Auction order not showing in the 【My order】?

  Please check your JDirectltems Auction order on the Auction Center page. If the order is shown under “Won Bids,” it means your purchase was successful. On…

• When will the JDirectItems Auction seller ship the item?

  Most sellers on JDirectItems Auction are individual sellers, and shipping times may vary. If the item has not been shipped within 72 hours, you may send a…

• Can I cancel after JDirectItems Auction placing a bid?

  Please note that relevant reminders are displayed in the app before placing a bid and completing payment. Once a bid has been placed, the order cannot be…

• When does a sniper bid get placed?

  A sniper bid allows you to set a maximum bid in advance. The system will automatically place bids on your behalf within the last 10 minutes before the auc…

• Can a sniper bid be canceled?

  If you wish to cancel sniper bid, please go to the JDirectItems Auction page → Auction Center → Bidding, and find the corresponding order to cancel the sn…

• Why wasn’t my sniper bid executed?

  Due to intense bidding on some items and possible network fluctuations, in rare cases, proxy bids may not be executed successfully. We sincerely apologize…

• Why did my bid placement fail?

  If your bid fails when participating in an auction, there may be two possible reasons: 1. The seller’s item may be very popular and bidding is highly comp…

• Why is bidding not supported?

  Common Reasons Why You Cannot Bid on JDirectltems Auction: 1. Low Seller Ratings: Bidding is not supported if the seller’s positive rating is 98% or lower…