Import Duties & Taxes

During international shipping, customs duties, GST, and other related taxes may apply depending on the regulations of the destination country or region. Whether these fees are required, as well as the amount and how they are charged, will depend on local customs policies, the shipping method, and the contents of the parcel.

Unless otherwise stated for certain countries or shipping methods below, Doorzo does not collect customs-related fees on behalf of customers. If duties or other customs clearance procedures are required during shipping, the recipient must handle them according to the instructions of local customs or the logistics provider. Any related taxes and fees shall be borne by the recipient.

This section briefly explains the possible taxes and fees involved in Doorzo's international shipping process, including the rules for DDP (Delivered Duty Paid) and GST, to help you better understand the fee structure, estimate shipping costs in advance, and avoid possible delays caused by tax issues.

Malaysia – Sales & Service Tax (SST)

Sales & Service Tax (SST) is imposed on eligible imported goods shipped to Malaysia in accordance with Malaysian tax regulations.

Policy Background & Effective Date

	Details
Policy Background	Under Malaysian tax regulations, Low Value Goods (LVG) imported into Malaysia are subject to Sales & Service Tax (SST).
Effective Date	This policy applies to eligible parcels shipped on or after January 1, 2026.

Tax Rate & Applicable Threshold

	Details
Tax Rate	A 10% SST applies to items with a unit price of MYR 500 or below.
Threshold Determination	The unit price is based on the amount shown on the invoice, and will be converted to Malaysian Ringgit (MYR) using the applicable exchange rate at the time international shipping is selected. If the unit price is below MYR 500, 10% SST will be applied to the item value.

Tax Calculation Basis

*SST is calculated solely based on the unit price of each item and does not include international shipping or other related fees.

Unit Price	Items
Includes	The unit price as shown on the invoice (Example: If a parcel contains three figures priced at MYR 200 each, the total parcel value is MYR 600. However, since each item's unit price is below MYR 500, a 10% SST will be applied to each item.) The amount will be converted to MYR using the applicable exchange rate at the time of international shipment. The invoice item value reflects the actual amount paid after coupon or discount deductions.
Excludes	International shipping fees Insurance fees Other delivery-related charges

Unit Price

Items

Includes

The unit price as shown on the invoice (Example: If a parcel contains three figures priced at MYR 200 each, the total parcel value is MYR 600. However, since each item's unit price is below MYR 500, a 10% SST will be applied to each item.)
The amount will be converted to MYR using the applicable exchange rate at the time of international shipment.
The invoice item value reflects the actual amount paid after coupon or discount deductions.

Excludes

International shipping fees
Insurance fees
Other delivery-related charges

Payment Method

Collection Method	Details
Prepaid Collection	For items with a unit price of MYR 500 or below, SST will be collected together with international shipping fees at checkout.
Post-Delivery Collection	For items with a unit price above MYR 500, SST will not be collected by Doorzo. If applicable, taxes will be charged by the local delivery company at the time of delivery.

*The recipient must complete payment before the parcel can be released. For questions regarding the amount charged, please contact the local delivery provider directly.

Important Notes

If SST was prepaid during international shipping but is charged again upon delivery, you may submit your tax payment receipt to Doorzo Customer Support via Customer Tickets for verification.
SST applies only to Malaysia's import sales tax. Import duties or other fees, if applicable, will be assessed and collected separately by local carriers or customs authorities (Common categories subject to import duties include skincare products, apparel, footwear, watches, etc.).
The final tax amount is determined by Malaysian Customs. Prepaid SST is an estimate, and the actual assessment is subject to customs review.

Disclaimer

The above information is based on currently available regulatory guidance. Actual handling may change in accordance with updates to Malaysian tax policies. Please refer to the latest official announcements for the most accurate information.
Official Malaysian government website: https://mylvg.customs.gov.my/Home

Singapore – Goods and Services Tax (GST)

Goods and Services Tax (GST) is an indirect tax imposed by the Inland Revenue Authority of Singapore (IRAS) on imported goods and local consumption. It applies to eligible imported packages and low-value goods shipped to Singapore.

Policy Background & Effective Rules

	Details
Policy Background	Under Singapore tax regulations, goods imported into Singapore are subject to GST. This applies to general imported goods as well as low-value goods.
Scope of Application	All international packages shipped to Singapore that meet the taxable conditions may be subject to GST.

Tax Rate & Applicable Threshold

When using Doorzo Priority shipping to Singapore, eligible packages will be charged DDP fees at the time of international shipping payment.

Package Value	DDP Fee
Below SGD 400	No DDP fee required. No additional customs duties or GST will be charged locally.
SGD 400 or above	Doorzo will collect GST and the customs clearance handling fee on your behalf (together referred to as the DDP fee). DDP = Package value × 9% GST + SGD 19 customs clearance handling fee

Calculation Basis

GST is calculated only based on the total value of the items in the package. The package value refers to the actual discounted purchase amount shown on the invoice. (Example: If a parcel contains 3 figures and the actual purchase amount paid for each item is SGD 120, the total item value is SGD 360.)
The following fees are not included in the GST calculation: international shipping fees, service fees, domestic shipping fees within Japan, and other related charges.
The item value will be converted into Singapore dollars (SGD) at the applicable exchange rate when the package is shipped internationally.

Important Notes

GST is ultimately determined by Singapore Customs and IRAS. The prepaid amount is an estimate calculated by the system, and the actual tax amount shall be subject to the amount confirmed by customs.
If duplicate taxation occurs, you may submit a Customer Tickets with the tax payment receipt for verification and assistance.
Customs clearance handling fees, advance payment fees, and other related charges may vary by shipping method. Please refer to the amount displayed on the checkout page.
If the package contains multiple items, taxes and fees will be calculated based on the overall package information.

Disclaimer

The above information is prepared based on Singapore's current tax and import policies. Actual implementation may vary depending on customs regulations, shipping channels, and policy updates. Please refer to the latest announcements from Singapore Customs and IRAS for the most accurate information.

Canada – Delivered Duty Paid (DDP)

DDP allows you to prepay estimated import duties, regional taxes, and customs clearance-related charges when arranging international shipping. Once the parcel arrives in Canada, the carrier will handle the required customs clearance procedures.

Applicable Shipping Methods

Eligible parcels shipped to Canada using the following shipping methods are subject to DDP charges:

ECMS
Doorzo Air

*If DDP charges apply, the fee will be displayed on the international shipping payment page and collected together with the international shipping fee.

Fee Details

DDP charges consist of the following two items. Each is calculated and displayed separately, and both are collected together with the international shipping fee.

Fee Item	Calculation
Customs Duty	Total Package Value × applicable duty rate. The rate is determined by the product category, HS Code, and Canadian import regulations.
Canada Regional Surtax	Total Package Value × applicable provincial or territorial rate. Please ensure that the province or territory in the recipient's address is entered correctly to avoid errors in tax calculation.

Customs Duty

Customs duty is calculated based on the category and HS Code of the items in the parcel, as well as Canadian import regulations. The applicable rate is subject to the amount displayed by the system and the final assessment of Canadian customs authorities.

Canada Regional Surtax

Tax rates vary by province and territory, and a regional surtax may apply depending on the recipient's location. The system will automatically apply the appropriate rate based on the province or territory entered in the recipient's address, calculated using the total item value of the parcel.

*Total Package Value refers to the combined actual purchase price of all items in the parcel after discounts. It does not include international shipping fees, service fees, domestic shipping fees within Japan, or other related charges.

Important Notes

The final tax amount and customs clearance outcome are determined by Canadian customs authorities. DDP service only collects estimated duties and taxes in advance; the actual amount and clearance outcome remain subject to the final customs assessment.
Using the DDP service does not guarantee successful customs clearance. If a parcel is abandoned, returned, or disposed of due to circumstances involving the recipient or a decision by Canadian customs authorities, Doorzo will not be held responsible. In such cases, prepaid DDP charges will be refunded, but the item cost and international shipping fee will not be refunded.
Due to customs clearance risks, regulatory restrictions, or carrier requirements, certain items may not be eligible for DDP service or delivery. Please refer to the options displayed by the system and comply with all applicable local regulations.

Disclaimer

The above information is based on currently available information. Procedures may change in response to updates to Canadian customs policies. Please refer to official announcements and the latest applicable regulations.

Contact Us

If you experience duplicate charges or have questions regarding Canada DDP fees, please submit a support ticket.

Contact Path: App → Account → Customer Tickets

United States – Delivered Duty Paid (DDP)

DDP allows you to prepay import duties, taxes, and customs clearance fees when arranging international shipping. Once the package arrives in the United States, the logistics carrier or relevant service provider will handle the customs clearance procedures.

Policy Background & Effective Date

	Details
Policy Update	In accordance with an executive order issued by the U.S. government in August 2025, significant changes have been made to the previous duty-free policy for imported goods valued at USD 800 or less.
Effective Date	This policy applies to parcels entering U.S. customs clearance on or after August 29, 2025.

Applicable Shipping Methods

DDP fees may apply to the following shipping methods:

Japan Post — EMS, Air Mail, Surface Mail, and Air Packet
Doorzo Air
ECMS
Doorzo Priority
DHL
FedEx

*Whether DDP fees apply, and which shipping methods are available, is subject to the information displayed on the international shipping selection page.

Fee Collection & Calculation

	Details
Payment Stage	If DDP fees apply to your package, the applicable amount will be displayed on the international shipping payment page and collected together with the international shipping fee.
Fee Components	Base Customs Duty — calculated according to the product category, HTS Code, and U.S. import regulations. 10% Ad Valorem Import Duty — calculated as 10% of the actual purchase price of the goods. Customs Clearance and Related Service Fees — cover duty declaration, document review, and customs clearance processing. The applicable fee items and rates vary by shipping method (see below).

Details

Payment Stage

If DDP fees apply to your package, the applicable amount will be displayed on the international shipping payment page and collected together with the international shipping fee.

Fee Components

Base Customs Duty — calculated according to the product category, HTS Code, and U.S. import regulations.
10% Ad Valorem Import Duty — calculated as 10% of the actual purchase price of the goods.
Customs Clearance and Related Service Fees — cover duty declaration, document review, and customs clearance processing. The applicable fee items and rates vary by shipping method (see below).

*If the package contains only one item: DDP Charges = Base Customs Duty + 10% Ad Valorem Import Duty + Applicable Service Fees.

*For a consolidated package, the total DDP charges will be the sum of the DDP charges calculated for all items in the package.

Additional Fees by Shipping Method

① Japan Post (EMS, Air Mail, Surface Mail, and Air Packet)

Package Value	Handling
USD 2,500 or less	Subject to prepaid DDP charges. Zonos assists with the calculation, declaration, and payment of the applicable duties and taxes, so the following fees will apply: Postal Clearance Fee — a fixed fee of USD 1.69 per package, covering duty and tax declarations, payments, and related customs clearance data processing by Zonos. Landed Cost Guarantee — charged at 10% of the DDP fee. In return, Zonos assumes the risk of any difference between the estimated and final customs charges: if the actual charges exceed the estimate, Zonos covers the difference and no additional payment is requested; if the actual charges are lower, the difference is not refunded.
More than USD 2,500	DDU (Delivered Duty Unpaid) applies. After the parcel arrives in the United States, the recipient must complete customs clearance and pay the applicable duties and fees in accordance with the requirements of the local carrier and customs authorities.

Package Value

Handling

USD 2,500 or less

Subject to prepaid DDP charges. Zonos assists with the calculation, declaration, and payment of the applicable duties and taxes, so the following fees will apply:

Postal Clearance Fee — a fixed fee of USD 1.69 per package, covering duty and tax declarations, payments, and related customs clearance data processing by Zonos.
Landed Cost Guarantee — charged at 10% of the DDP fee. In return, Zonos assumes the risk of any difference between the estimated and final customs charges: if the actual charges exceed the estimate, Zonos covers the difference and no additional payment is requested; if the actual charges are lower, the difference is not refunded.

More than USD 2,500

DDU (Delivered Duty Unpaid) applies. After the parcel arrives in the United States, the recipient must complete customs clearance and pay the applicable duties and fees in accordance with the requirements of the local carrier and customs authorities.

② Doorzo Air & ECMS

No additional customs clearance service fees are currently charged beyond the standard DDP-related charges; please refer to the amount displayed on the international shipping selection page. The total value of the goods in the package must be less than JPY 200,000 — parcels exceeding this limit cannot be shipped via these methods.

③ Doorzo Priority

Fee Type	Conditions & Amount
Single Entry Bond	For U.S. shipments valued over USD 2,500, a USD 80 Single Entry Bond per package is charged, as required by the logistics provider, to cover customs clearance procedures. The fee does not guarantee customs clearance; final clearance is subject to the decision of local customs authorities. The fee is charged once per package, regardless of the number of items included.

④ DHL

Fee Type	Conditions & Amount
Clearance Handling Fee	If all items in the package are duty-free: no fee. If the package contains at least one dutiable item: JPY 3,300 per package.
Line Item Fee	Five or fewer product categories: no fee. More than five product categories: USD 5 for each additional category, starting from the sixth category.

⑤ FedEx

Fee Type	Conditions & Amount
Clearance Handling Fee	All items duty-free: no fee.
	At least one dutiable item, total value under USD 800: USD 15 per package.
	At least one dutiable item, total value USD 800 or more: USD 29 per package.
Line Item Fee	Three or fewer product categories: no fee. More than three product categories: USD 3.50 for each additional category, starting from the fourth category.

Notes

The Line Item Fee is pre-collected based on the number of item links in the parcel. The final amount will be recalculated at the time of shipment according to the actual declaration, and any overcharged amount will be automatically refunded.
"Item links" refer to the actual product listing pages at the time of purchase. If a single order includes items from multiple links, the count is based on the number of item links rather than the number of orders.
The Line Item Fee is charged in USD and converted into JPY using the exchange rate applicable at the time the shipping method is selected. Please refer to the amount shown on the international shipping page for the final fee.
The total parcel value refers to the combined actual purchase price of all items in the parcel, including duty-free items.

Important Notes

Final Customs Assessment: The final tax amount is determined by the U.S. Customs Authority. The DDP fee is an estimated amount collected in advance for duties and taxes; the actual tax amount will be subject to the final assessment by U.S. Customs.
Customs & Abandonment: Prepayment of the DDP fee does not guarantee successful customs clearance. If the parcel is abandoned or disposed of due to the consignee's circumstances or a decision by local customs authorities, Doorzo shall not be liable. In such cases, the prepaid DDP fees (duties, taxes, and handling fees) will be refunded, while the item cost and international shipping fees will not be refunded.
Fee Structures: Fee structures vary by shipping method (Japan Post / Doorzo Air / ECMS / Doorzo Priority / DHL / FedEx). Please refer to the detailed breakdown shown on the international shipping selection page for the actual charges.
Disclaimer: The above information is based on currently available data and may change in accordance with U.S. customs policy updates.

Contact Us

If you experience duplicate charges or have questions regarding U.S. DDP fees, please submit a support ticket.

Contact Path: App → Account → Customer Tickets

United Kingdom – Delivered Duty Paid (DDP)

DDP (Delivered Duty Paid) means that users pay the estimated import VAT, customs duties, and customs clearance fees in advance when arranging international shipping. Once the package arrives in the United Kingdom, the logistics provider will handle the relevant customs clearance procedures.

Applicable Shipping Method

DDP fees apply when using the following shipping method to the United Kingdom:

Doorzo Priority - UK

Fee Calculation

Package Value	DDP Calculation
Below GBP 135	DDP = VAT + customs clearance handling fee
GBP 135 or more	DDP = VAT + customs duty + customs clearance handling fee

Fee Details

Fee Item	Details
VAT	Calculated at 20% of the total package value. Value Added Tax (VAT) is a consumption tax imposed on goods and services in the United Kingdom. Imported goods that meet the applicable tax requirements are subject to import VAT.
Customs Duty	When the total package value is GBP 135 or more, customs duty will be calculated according to the product category, HS code, and applicable UK import regulations.
Customs Clearance Handling Fee	A fee of GBP 5 is charged per package. This fee covers customs declarations, document reviews, and other related processing.

Calculation Basis

The package value refers to the total amount actually paid for the products after discounts (For example, if a package contains three figures purchased for GBP 50 each, the total package value is GBP 150). It does not include international shipping fees, service fees, domestic shipping fees within Japan, or other additional charges.

Restrictions

Due to customs clearance risks, legal or regulatory restrictions, or carrier requirements, certain products may not be eligible for DDP service or delivery. Please refer to the options displayed in the system and the applicable local regulations.

Important Notes

DDP fees are collected in advance. The final tax amount and customs clearance result are determined by UK customs authorities and are subject to their assessment.
Using the DDP service does not guarantee successful customs clearance.
If a package is abandoned, returned, or disposed of due to circumstances attributable to the recipient or a decision by local customs authorities, Doorzo will not be liable for any resulting losses. In such cases, the prepaid DDP fees will be refunded. However, the product cost and international shipping fee will not be refunded.

Disclaimer

The information above is based on currently available information. The applicable taxes and procedures may change due to adjustments to UK customs policies or regulations. Please refer to the latest official announcements and requirements.

Contact Us

If you experience duplicate charges or have questions regarding DDP fees, please submit a support ticket.

Contact Path: App → Account → Customer Tickets

EU Countries — DDP Charges

DDP (Delivered Duty Paid) allows you to pay import duties, taxes, and related service fees in advance when arranging international shipping. For parcels shipped under DDP, these charges are collected together with the international shipping fee. Please refer to the fee breakdown on the payment page for the exact amounts.

1. Applicable Shipping Methods and Payment Arrangements

Effective October 28, 2026, at 15:00 (Japan Standard Time), the following duty and tax payment arrangements will apply to shipments to EU countries, based on the total package value:

Shipping Method	Total Package Value	Duty and Tax Payment Method
Japan Post, DHL	≤ EUR 150	DDP
Japan Post, DHL	> EUR 150	DAP
FedEx	All values	DDP

DDP (Paid before shipment) parcels: Doorzo collects import duties, taxes, and related service fees in advance, together with the international shipping fee.
DAP (Paid upon arrival) parcels: Doorzo does not collect import duties or taxes before shipment. Once the parcel arrives at its destination, the recipient must complete customs clearance and pay the applicable duties, taxes, and fees as required by local customs and the carrier.

2. DDP Fee Structure

Total DDP Charges = Base DDP Charges + Service Fees for the Selected Shipping Method

① Base DDP Charges

Base DDP charges are calculated based on the total value of the items in the parcel, their customs classifications, and the destination country’s applicable value-added tax (VAT) rate.

Total Package Value	Applicable Shipping Methods	Calculation of Base DDP Charges
≤ EUR 150	Japan Post, DHL, FedEx	Total package value × VAT rate + Union Handling Fee + Customs clearance and handling fees
> EUR 150	FedEx only	Total package value × VAT rate + Customs duties + Union Handling Fee + Customs clearance and handling fees

Fee Details:

Value-Added Tax (VAT): Calculated at the applicable rate in the destination country.
Customs Duties: Calculated based on the value of the goods and the applicable duty rate for their customs classification.
Union Handling Fee: A fee imposed by the EU for import and customs declaration processing of parcels sent to EU countries.
It is calculated at EUR 5 per product category, or EUR 5 × the number of product categories. The number of product categories is based on those listed on the actual shipping label.

② Carrier Service Fees

The following fees are charged in addition to the base DDP charges and collected together with the international shipping fee.

Japan Post (EMS, Airmail, Surface Mail, and Air Packet)

Japan Post uses Zonos to assist with customs-related procedures. The following two fees apply to DDP parcels:

Fee	Rate	Description
Landed Cost Guarantee	Base DDP charges × 10%	Zonos assumes the risk of differences between the actual duties and taxes assessed at customs and the system’s estimates.
Postal Clearance Fee	USD 1.69 per parcel	A fixed fee per parcel for duty and tax reporting, remittance, and related customs data processing.

DHL

DHL charges a Duty Tax Paid service fee for billing destination duties and taxes to the shipper or a designated third party.
The fee is 2% of the base DDP charges, with a minimum of JPY 3,300 per parcel.

FedEx

FedEx charges a Disbursement Fee for advancing payment of import duties and taxes.
The fee is 2.5% of the base DDP charges. For destinations where euro-denominated rates apply, the minimum fee is EUR 15 per parcel.

※ Please refer to the fee breakdown displayed when paying for international shipping for the exact amounts payable.

Important Notes

Final Tax Assessment: The final amount of duties and taxes is determined by local customs. DDP charges are collected in advance, and the actual amount payable is subject to the final customs assessment.
Customs Clearance and Parcel Disposal: Paying DDP charges in advance does not guarantee successful customs clearance. If a parcel is abandoned or disposed of for reasons attributable to the recipient or customs authorities, Doorzo accepts no responsibility. In such cases, prepaid DDP duties and taxes will be refunded, but item costs and international shipping fees will not be refunded.
Fee Structure: Fee structures vary by shipping method (Japan Post / Doorzo Air / ECMS / Doorzo Priority / DHL / FedEx). Please refer to the fee breakdown displayed when selecting your international shipping method for the applicable charges.
Disclaimer: This information is based on current policies. Actual procedures may change in accordance with updated rules from EU customs authorities, carriers, or relevant service providers.

If you have any further questions, please contact us via Customer Tickets!