What should I do if I received an empty package?
If you receive an empty package, please make sure to record a complete unboxing video from the moment you receive and open the package. The unboxing video is a required document when applying for compensation under the No Empty Box Service. If it is confirmed that you received an empty package, please contact Customer Support immediately and submit the relevant materials. We will provide advance compensation support to help prevent any financial loss.
For more details, please refer to: [Usage Guide] → [Bonus Service] → [No Empty Box Service].
If your issue has not been resolved, please click the customer ticket button below to contact us.