What should I do if the received package weight does not match the outbound weight?
If you find that the package weight upon delivery does not match our dispatch weight and results in a shipping fee difference, please contact Customer Support immediately and provide relevant proof photos. The reweighed package should include the items + packaging materials + shipping box.
After verification, we will refund the shipping fee difference and provide an additional JPY 500 in points as a gesture of apology and goodwill.
※ Please note: Minor differences between the outbound weight and your reweighed result are considered normal. This service only applies when a shipping fee difference has occurred.
If your issue has not been resolved, please click the customer ticket button below to contact us.