When will the Mercari seller ship the item? How long do I have to wait before I can request a refund?
Most Mercari sellers are individuals, so shipping times may vary, typically between 3 to 7 days.
If the seller hasn't shipped within 72 hours, you can remind them once daily through "My Orders."
If shipping hasn't occurred after two weeks, we'll help you get a refund through Mercari.
If your issue has not been resolved, please click the customer ticket button below to contact us.